Terms & Conditions / Privacy Policy / Complaints

Terms & Conditions

Terms & Conditions

1. Definitions
In this Agreement the following terms and expressions shall have the following
meanings, unless the context requires otherwise:
“Agreement” means these terms and conditions.
“Charges” means the charges payable by the Purchaser to CCS for the provision
of the Service calculated according to clause 6.
“Purchaser” means a Purchaser of CCS’ voice and/or SMS based directory
“Intellectual Property Rights” means patents, design rights, trade marks,
copyright, database rights, semiconductor topography rights, whether present or
future, registered or unregistered, and all applications for any of such rights
together with any similar rights of whatever nature subsisting throughout the
“Organisation Contact” means information concerning the name, address and the
telephone number in the United Kingdom.
“Service” means such redirectory, directory assistance and/or information
services that may be offered by CCS to Purchasers in the United Kingdom (“the
Access Numbers”).
“CCS” means Contact Customer Services.
2. Application of this Agreement
The terms and conditions of this Agreement apply to each use by the Purchaser of
the Service, and by accessing or using the Service the Purchaser agrees to be
bound by them. If the Purchaser does not agree to be bound by these Terms and
Conditions he/she should immediately cease using the Service.
3. Service Provision
3.1 CCS provides the Service to Purchaser:
a. on the terms and conditions of this Agreement; and
b. with the skill and care of a competent telecommunications directory
assistance service provider.
3.2 CCS provides the Service to Purchaser solely for the Purchaser’s own private,
non-commercial use. Purchasers may not resell the Service to any third party.
3.4 CCS may provide a Organisation Contact, at a Purchaser’s request, by any of
the following means:
a. by connecting Purchaser directly to a Organisation Contact, as part of the
Service; or
b. verbally; or
c. only where Purchaser has accessed the Service via a mobile phone, by
SMS message sent to that mobile phone. In such cases CCS may provide
without charge an additional Organisation Contact that may be of use to
the Purchaser.
3.5 CCS will use its reasonable endeavours to provide each Organisation Contact
accurately to the Purchaser. If CCS inaccurately provides a Organisation Contact
to the Purchaser then CCS shall, on request by the Purchaser, refund the
Purchaser the Charges attributable to that provision of the Service.
4. Use of the Service
4.1 The Purchaser is responsible for obtaining all necessary equipment and
telecommunications services required to access and use the Service.
4.2 Purchaser may not use the Service in any improper, unlawful or illegal
manner or in breach of any legislation or licence that applies to Purchaser.
5. Data Protection/Call Recording
5.1 The Purchaser acknowledges and agrees that for billing purposes CCS may
store and pass on to the relevant telecommunications operator information
a. the identity details of any telecommunications line (whether fixed or
mobile) used to access the Service; and
b. the duration of the call in which the Purchaser accesses the Service and
that of any subsequent call connected by use of the Service.
5.2 The Purchaser acknowledges that its use of the Service (and in particular its
retention or recording of any Organisation Contacts) may be governed by the
provisions of the Data Protection Act 1998 or other applicable data protection
legislation in force in the European Union.
5.4 CCS may monitor or record your calls in order to improve the quality of the
service or for training purposes.
6. Charges for the Service
6.1 The Purchaser acknowledges and agrees that, in common with other services, the Charges for its use of the Service will appear on an invoice that
the Purchaser receives from the telecommunications operator whose services the
Purchaser used to access the Service. Those charges shall be payable according
to the Purchaser’s payment arrangements with that telecommunications operator.
6.2 The Charges shall be payable by the Purchaser irrespective of whether or not
CCS is able to provide a Organisation Contact requested by the Purchaser when
using the Service.
6.3 Charges shall be calculated on the basis of the rates set out in the tariff of the
telecommunications operator whose services the Purchaser used to access the
Service. The Charges set out in this website are indicative Charges that CCS has
requested from other telecommunications operators. CCS cannot be held
responsible for other telecommunications operators who choose to charge tariffs
higher than this to their Purchasers.
7. Intellectual Property Rights
All Intellectual Property Rights in the Service belong to CCS or its licensors and
nothing in this Agreement operates to transfer any such Intellectual Property
Rights to the Purchaser.
8. Suspension of Service
CCS may suspend the Service at any time without notice to Purchaser: (a) for
maintenance or other operational reasons; (b) in the case of an emergency, or
(c) as a result of a force majeure event in accordance with clause 11.
9. Termination
CCS may terminate this Agreement and/or the Service at any time for any reason
it sees fit.
10. Limitation of Liability
10.1 CCS does not limit its liability for death or personal injury resulting from its
10.2 Subject to clause 10.1, CCS shall not be liable to the Purchaser whether in
contract, tort or otherwise for any loss of revenues, profits, the use of money,
goodwill, or anticipated savings, for any loss or destruction of data or (without
limitation) for any indirect or consequential loss or damage of any kind, whether
any such loss is reasonably foreseeable or not arising in connection with the
Service for any reason (including any inaccuracies in any Organisation Contact or
any directions given).
10.3 The Purchaser acknowledges that any information supplied by CCS as part
of the Services is derived from databases and directories supplied to CCS by third
parties. The Purchaser also acknowledges that many subscribers to telephony
services in the United Kingdom do not permit their Organisation Contacts to be
made available, and accordingly the databases and
directories used by CCS cannot list all Organisation Contacts in use in the United
Kingdom. Subject to clauses 3.5 and 10.1, CCS accepts no liability for any loss
attributable to or caused by any unavailability or inaccuracy in any Organisation
10.4 To the extent that CCS’ liability is not excluded by this clause 10, CCS’
liability to the Purchaser in connection with this Agreement (whether arising in
contract, tort (including negligence) or otherwise) is limited to refunding the
Purchaser the Charges for the use of the Service by the Purchaser that gave rise
to that liability.
11. Force Majeure
CCS shall not be obliged to carry out any obligation under this Agreement where
performance of such obligation is prevented due to any cause beyond its
reasonable control including but not limited to Acts of God, storm, earthquake,
inclement weather conditions, fire, flood, war, industrial action, lockout, default
or failure of a third party, or governmental action, failure or shortage of power
supplies, labour shortage, the act or omission of highways or railways authorities
or telecommunications operators.
12. Assignment
CCS shall have the unrestricted right to assign, licence or otherwise dispose of its
rights and obligation (in whole or in part) under this Agreement.
13. Amendments
CCS may vary the terms and conditions of this Agreement any time. CCS shall
ensure that the most recent version of these terms and conditions is situated on
the Internet at http://contactcustomerservice.co.uk/. Such change shall take
effect from the date that the variations are posted on the Internet.
14. General
14.1 Failure by either party to enforce any of its rights under this Agreement is
not to be taken as or deemed to be a waiver of that right unless the waiving
party acknowledges the waiver in writing.
14.2 This Agreement is not intended to be for the benefit of, and shall not be
exercisable by any person under the Contracts (Rights of Third Parties) Act 1999
or otherwise.
14.3 Part or all of any clause of this Agreement that is unenforceable or illegal is
to be severed from this Agreement and does not affect the enforceability of the
remaining provisions of this Agreement.
14.4 The warranties, exclusions and the other express provisions of this
Agreement set out the full extent of CCS’ obligations and liabilities concerning its
subject matter. The Purchaser shall have no remedy in respect of any untrue
statement made to it upon which it relied in entering into this Agreement (unless
the person making such untrue statement knew it to be untrue at the time it was
made) other than any remedy it may have for breach of the express terms of this
Agreement. Accordingly, any warranties, conditions or other terms in this regard
which might but for this clause 14.4 have effect between the parties or which
might otherwise be implied into this Agreement or any collateral contract
(including without limitation any implied terms of satisfactory quality or fitness for
purpose) whether by statute, common law or otherwise are hereby excluded to
the maximum extent permitted by law.
14.5 This Agreement is governed by the laws of England and Wales and the
parties agree to submit disputes in connection with this Agreement to the
exclusive jurisdiction of the English Courts.

Privacy Policy

Breeflex LTD LLP (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We May Collect From You

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.contactcustomerservice.co.uk (“site”). This includes information provided at the time of registering to use our site, subscribing to our service, purchasing goods, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Breeflex LTD LLP and when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control.
Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses Made of the Information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by telephone or by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
Disclosure of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in the Companies Act 1985 and Companies Act 2006 and Limited Liability Partnership Act 2000.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Breeflex LTD LLP or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or Terms & Conditions and other agreements; or to protect the rights, property, or safety of Breeflex LTD LLP, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at sales@contactcustomerservice.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@contactcustomerservice.co.uk

Please use the contact facility to send us any complaints where we will assess the complaint and issue a full refund where appropriate.